Tim Flynn shares how pivotal systems have been for his company in good times as well as these tough times. It’s how he was able to add on to his existing procedures in response to what is going on in the world right now.
Tommy Mello shares how his business is leaning on their systems to weather tougher times but also using this time to fine tune their business processes so that when this is over, they will emerge even stronger than before.
You might dread building operating manuals, but they can advance your business more than any other investment you could ever make. You don’t have to love it, you just have to do it.
Systems help you run a successful and self-sustaining business in the best and worst of times. Rob Minnick shares how he’s leaning on systems to weather the current situation.
Written procedures in your operating manuals allow employees to do their job correctly and confidently. If they do what’s in the book, they’re off the hook.
Callbacks are demoralizing and damaging to a contracting business. They lead to bad reviews, wasted time, and lost money. Operating manuals help minimize callbacks.
Employees find it important to know the “why,” or purpose, of what they do at work. Understanding the “why” provides a sense of belonging, and belonging is oftentimes more important than a higher salary.
Personality Profiling (or Motivational Mapping) shows what a new hire’s tendencies are. A tendency, however, doesn’t always reveal absolute truths. It’s important you know the difference.
Just because you, the owner or manager, CAN do something it doesn’t mean you SHOULD or that you’re the right one to be doing it. This mind set of needing to do everything may well be what stymies the growth of your business.
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Notice to listeners: The information in this podcast, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100 percent yours. Before you implement any new information or forms, please check with your own trusted business advisers, including your own attorney, to make certain that the forms and the information you plan to implement will comply with all relevant laws, customs, and regulations.