Letting go of disappointment and anger and instead showing gratitude toward your employees is the best way to bring positive change to your business.
Feel like you're spending more time working as a technician than the successful owner you're supposed to be? Operating manuals help you make the transition.
Trouble getting your employees to complete a task properly? Delegating tasks instead of dumping tasks on them will make the difference in a successful and unsccessful project.
Stop the headache of hiring experienced, already-trained employees and start hiring willing people who you can train correctly with the right skills.
Wish you could sleep through the night without getting regualr middle-of-the-night emergency calls from your staff? Implementing written policies and procedures can make that happen.
Jim Criniti shares how operating manuals allowed his business to grow and how all the safety topics that are already baked into the technician manual made it relatively easy to add a layer to it, such as wearing masks.
Keith Pinkerton shares how chaotic and stressful trying to manage four locations was before operating manuals. Organizational charts have also become critical to the creation of staffing contingency plans for his business during this crisis.
Your business can't run without you forever, but you don’t have to be heavily involved in the day-to-day operations if you set your team up for success with systems.
Tim Flynn shares how pivotal systems have been for his company in good times as well as these tough times. It’s how he was able to add on to his existing procedures in response to what is going on in the world right now.
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Notice to listeners: The information in this podcast, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100 percent yours. Before you implement any new information or forms, please check with your own trusted business advisers, including your own attorney, to make certain that the forms and the information you plan to implement will comply with all relevant laws, customs, and regulations.