You're being watched—did you know that? Your employees are studying your every move to determine what is OK behavior at your company. In this episode I explain how to make that crystal clear and why you must tow the line like everyone else if you want to make it work.
Family's fight. It's what they do. My brothers and I are very close and when we all were working together in the famly business, we had some doosies. In this episode, I'll provide some guidance on how to successfully navigate through the family dramas to get everyone refocused on the business.
Conferences, training seminars, webinars, demonstrations—who goes? If you're like we were in my company, it was us! In this episode I explain why it's more beneficial to use those opportunities to train your techs so that they can become more capable and better at their jobs.
If the culture is crummy in your company, whose fault is that? Yours! The good news is that because you created it, you alone can fix it. In this episode I'll tell you how.
Scared to take time out of the business to work on it? In this episode I wax on about how there is a 90 percent chance nothing bad will happen if you take two hours a week to work ON the business instead of in it, along with some tips on how to do just that.
Getting rid of a bad employee can improve your business immediately, but if not done carefully also can cause a lot of problems. In this episode I talk about the steps of corrective action you can use to document departures from expectations outlined in your operating manuals and either get them back on board or make separation easier for both parties.
I have a new title for you: Chief Executive… Communicator! What is that? In this episode I explain the critical importance of this role, which involves creating your vision and helping your employees see that vision as their vision too.
Employees always on social media? What can you do? In this episode I address how to manage through employees who are always connected.
Your customers are always plugged in and the last thing you need is for the TV cameras to show up on your doorstep or for a customer to leave a bad review online because of a misunderstanding. In this episode, I outline some things you can do reduce the risk of these things happening to you.
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Notice to listeners: The information in this podcast, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100 percent yours. Before you implement any new information or forms, please check with your own trusted business advisers, including your own attorney, to make certain that the forms and the information you plan to implement will comply with all relevant laws, customs, and regulations.