Testimonials of Service Contractors Who Have Implemented The 7-Powers
Matt Thompson, owner of Gold Star Service on Long Island, New York, knew he needed operating manuals. The problem? He was busy running the company and didn't have the bandwidth to make it happen. At my Build Your Operating Manuals program in 2017, Matt learned how to customize and rollout the three key manuals—CSR, Dispatcher, and Technician. And it's made a huge difference in his company. Will yours be next?
— Al Levi
"I hired a CSR on Monday and using the manuals, she was 75% booked by Friday. I couldn’t believe how well it worked. "
—Matt Thompson, Gold Star Service
Service Contractor Operations Success Gallery
We Now Work In Tandem
The organizational chart, a series of regular meetings, and the Top 5 list helped multiple family members at our company,…
Everyone is More Accountable
The implementation of systems and procedures not only made me and my brother Dale more accountable for how we ran…
No Longer Seeking Refuge
Through Al’s help, we’ve worked on service, built manuals, and constructed a training center. We’re able to build our own…
Company-Wide Uniformity of Execution
The systems that Al has helped put in place are helping the company become more organized. We’re now able to…
Implementing New Century Systems
I was trained in the grandfather way, but Al pointed out we needed to enter the new century way of…
Al Gave Us a Sense of Direction
Without Al, we might not have had a future. We were a floundering company. Now that Al has helped us,…
Never Go Over the Same Thing Twice
Having customized manuals allows me never to go over the same thing twice, I simply refer to the manual our…
I Have Better Focus
Before working with Al, things were chaotic, there wasn’t a systematic approach to things, and I had a hight turnover…
Manuals Got Us on Track
Al introduced us to something we had never even heard of before in our industry – operation manuals. These manuals…