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Testimonials of Service Contractors Who Have Implemented The 7-Powers

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Matt Thompson, owner of Gold Star Service on Long Island, New York, knew he needed operating manuals. The problem? He was busy running the company and didn't have the bandwidth to make it happen. At my Build Your Operating Manuals program in 2017, Matt learned how to customize and rollout the three key manuals—CSR, Dispatcher, and Technician. And it's made a huge difference in his company. Will yours be next?

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— Al Levi
"I hired a CSR on Monday and using the manuals, she was 75% booked by Friday. I couldn’t believe how well it worked. "
—Matt Thompson, Gold Star Service

Service Contractor Operations Success Gallery

What are customers saying

Implementing New Century Systems

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Dave Judd, Master Plumbing, Heating, & Cooling

Al Gave Us a Sense of Direction

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Susan Miller, Allied Plumbing, Heating, & Cooling

Never Go Over the Same Thing Twice

Having customized manuals allows me never to go over the same thing twice, I simply refer to the manual our…

Tim Flynn, Winters Home Services

I Have Better Focus

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Adrian Stephenson, Comfort Services

Manuals Got Us on Track

Al introduced us to something we had never even heard of before in our industry – operation manuals. These manuals…

Rob Minnick of Minnick’s Heating, Cooling, and Home Energy Solutions

Business No Longer Runs Us

I ’d been reading Al Levi’s column in PM for months before meeting him at a C2000 meeting where he…

Steve Lowry, Lowry Services

Working in the Business to Working on It

After learning and implementing Al’s systems, I’ve been able to remove myself from always working in the business to working…

Bob Ferrari, Flue Season

Light at the End of the Tunnel

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Brent Brooks, Right at Home Repair and Remodeling

The Guys Like the Structure

Before I got help from Al, I was daily meandering through whatever came my way. I didn’t have much focus…

Dave McKenna, American Specialty

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