bad

Bad Employee or Bad Fit for Your Company?

Is there such a thing as a bad employee?

Yes, there is.

Is there such a thing as an employee who’s just a bad fit at your company?

Yes, there is.

How do you know if you have a bad employee or just a bad fit for your company?

Ah… that’s a little trickier! Good news is I’ve got some things to share with you that I think will help you make a better decision for yourself.

But I must let you know that until you have a systematic way of doing business at your company, your employees are at risk which puts you and your company at risk.

The only fair way for an employee to be judged good or bad is to have things documented in writing that helps your employees fill the box or boxes on your Org Chart. More than that, you also need to have the associated orientation process that gets them up to speed and provides the metrics they will be judged on. This coupled with never-ending training is the only way to give an employee the ability to step up and be a good-to-great employee at your company.

Tough news here…

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A Better Way to Say Goodbye to Low Performers

Years ago, when I first entered the family business as the last brother in to what was then a 3rd generation service contracting business—now a 4th generation plumbing, heating, cooling and now electrical contracting business—my dad said to me, “You can no longer hire anyone until you prove you can fire someone the right way. Face it. You like hiring people. And who doesn’t? But you need to do both.”

Well, I didn’t like that message much, but I knew he was right. As an empathetic person I am able to put myself in another person’s shoes and see things from their perspective. And I could only imagine how bad it felt to get fired!

Our service contracting company was and still is a NYC Union Shop. When it came to employee relations that was both good and bad news. The good: there was formal process for disciplining and terminating employment. The bad: we were not consistently following the steps. (In our defense, they were not all that clear!)

The first few times I fired a bad employee they were genuinely surprised. Naturally, they wanted to unload their frustrations but I just wanted to get it over with so usually I cut them off. It went so badly a few times I’m lucky I didn’t get shot!

Something had to change. We had to figure out a “right” way to say goodbye to a bad employee. The answer was to create our own formal process, which we called “The Steps of Discipline.”

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The Right Way to Say Goodbye to a Bad Employee

Is firing people tough to do? You bet!

To help, I’m going to share advice that I learned along the way from working at my own plumbing, heating, cooling and now electrical business. It’s also what I’ve been sharing for over 17 years now working with my 1-to-1 clients, in my book, my seminars and in my workshops.

THAT SAID….Disclaimer, I’m not a labor lawyer nor do I play one on TV.

You are well served to have a great Human Resources company to reach out to or a Labor Lawyer to help you navigate these turbulent waters. Things are different in different states and even among local governments so you don’t want to wing it.

So, why pay attention to what I’m going to share? The reason is I’m sharing my real world experience with you so you’re better educated on what to potentially do next.

Years ago, when I first entered the family business as the last brother in to what was then a 3rd generation business (now, it’s a 4th generation business), my dad said to me, “You can no longer hire anyone until you prove you can fire someone the right way. Face it. You like hiring people. And who doesn’t? But you need to do both.”

Well, I didn’t like the message, but the message was received. What I realized is…

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Mitigating Bad PR

The threat of Bad PR (aka Public Relations) used to keep me up at night when I was a contractor. It doesn’t take much Bad PR to make it tough for your company to grow or, if it’s bad enough, to go out of business.

And as you grow your company and more and more people are at work each day, there are more and more people who can slip up or even give the appearance that they’ve slipped up.

What can you do to mitigate – or better yet – avoid Bad PR?

Learn how to play both offense and defense.

Note: As a CYA (aka Cover Your…Anatomy), you’re welcome to get advice from your own professionals who specialize on any and all of this. There’s a lot at stake.

In the meanwhile, I’m going to share my take on some examples of the high stakes game we, as contractors, must play…

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