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No Such Thing as Accidental Company Culture

One of the greatest lessons I got came along very early in my consulting career. I was very fortunate to work with the great Steve Lowry of Lowry Services in Pennsylvania.

Steve shared with me one day as we were pretty far along in our scope of work that other companies he competed with could copy everything he does from his truck design, his marketing, and a whole lot more, but they could never copy his company’s culture.

He was not bragging.

Steve told me one day as we were wrapping up work on one of the staffing programs, “Al, the better I treat my employees, the better they treat my customers and the more successful I have become. When they make customers incredibly happy and feel like they are treated well, they are all in with doing business with my company for life.”Company culture has to be cultivated in every transaction and interaction. It’s either getting better or its getting worse. There is no standing still. It takes work and that work is always ongoing.

What can you do to make company culture better at your company?

Here are just five ways to get you started on a better path based upon the great company cultures I’ve seen and helped make better.

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The Right Way to Say Goodbye to a Bad Employee

Is firing people tough to do? You bet!

To help, I’m going to share advice that I learned along the way from working at my own plumbing, heating, cooling and now electrical business. It’s also what I’ve been sharing for over 17 years now working with my 1-to-1 clients, in my book, my seminars and in my workshops.

THAT SAID….Disclaimer, I’m not a labor lawyer nor do I play one on TV.

You are well served to have a great Human Resources company to reach out to or a Labor Lawyer to help you navigate these turbulent waters. Things are different in different states and even among local governments so you don’t want to wing it.

So, why pay attention to what I’m going to share? The reason is I’m sharing my real world experience with you so you’re better educated on what to potentially do next.

Years ago, when I first entered the family business as the last brother in to what was then a 3rd generation business (now, it’s a 4th generation business), my dad said to me, “You can no longer hire anyone until you prove you can fire someone the right way. Face it. You like hiring people. And who doesn’t? But you need to do both.”

Well, I didn’t like the message, but the message was received. What I realized is…

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Mitigating Bad PR

The threat of Bad PR (aka Public Relations) used to keep me up at night when I was a contractor. It doesn’t take much Bad PR to make it tough for your company to grow or, if it’s bad enough, to go out of business.

And as you grow your company and more and more people are at work each day, there are more and more people who can slip up or even give the appearance that they’ve slipped up.

What can you do to mitigate – or better yet – avoid Bad PR?

Learn how to play both offense and defense.

Note: As a CYA (aka Cover Your…Anatomy), you’re welcome to get advice from your own professionals who specialize on any and all of this. There’s a lot at stake.

In the meanwhile, I’m going to share my take on some examples of the high stakes game we, as contractors, must play…

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