pipeline to profitability
Is Service Tech a sales position? On episode 21 of the Pipeline to Profitability podcast, host Allan Ferguson and I discuss Sales Power and how much times have changed.
Today’s service techs need great communication skills, not just with customers but also with other two spokes of a communications “triangle” of composed of Customer Service Representatives, Dispatchers and Service Techs. Each spoke needs to be able to communicate effectively because communications is the forerunner to good sales. We also talk about the positive and progressive impact on sales of constructive ride-alongs. You’ll also learn the five steps of sales training.