“Build Your Operating Manuals program has not cost my growing company money… It’s made us money!
The CSRs maximize each phone call, the Dispatchers maximize billable hour efficiency and the Techs run each call better. And beyond these great manuals there are many more manuals at work that have allowed us to work more efficiently from bookkeeping to how we do our plumbing, heating and cooling work for both residential and commercial customers.
All of this is great. But what I really love is the consistency of how our company operates at every position now….which is amazing!”