Before Al came to visit, I was working on numerous projects, but with no real focus or overall game plan. I found myself frustrated, not wanting to return to the office in the afternoons.
Since Al’s visit, I can really focus on what I am working on. I concentrate on only a few projects, with a firm completion date for each. Now I finish my estimates and job site visits, eat lunch, and really look forward to getting back to the office.
A couple of times each week I review my Top 5 #1 and my Top 5 #2 projects, because I know Al will be calling, wanting to know how we are doing. I also meet with others in the office to see how they are progressing with their projects. We have successfully completed a budget for the year, arrived at a new break-even, set goals for service techs, revised our chart of accounts, done a line-by-line break-even with each service tech, created a ride-along program, and selected a primary supplier.
Currently we have 102 additional improvements identified, but have prioritized them into a workable list. We are standardizing our truck inventory and layout. Then we will focus on sales training for service techs, meet with them to review their progress, set up a company wide sales game plan, and accurately track our actual sales and expenses against our budget.
Before Al, I had lost much of my enthusiasm. But my success is “very important” to him. Al Levi has helped restore a sense of purpose to what I do by helping me run my business the right way. This makes it a better place to work, not only for me but also for all of my employees.
Mark Corn, President
Bud's Plumbing Service, Inc.