Every time we thought we were dialed in to start real growth, we would lose a core tech and actually lose ground. We became so dependent on our core guys that we couldn’t enforce standards for fear of them leaving. The flow of the business suffered and the egos we allowed were no longer tolerable.
“More techs, more techs, and more techs.” This is what Al told us when he came to do our needs assessment a couple of years ago. When we finally tired of beating our heads against the wall trying to break the stereotypical bad habits of the scarce, experienced, licensed guys that we could find, we adopted Al’s Staffing Power! program. Now we have great success from the guys we “made,” who we can count on to do things the way we want them done, “the Precision way.”
By having our customized Staffing Power! manuals in place, we have been able to hold the men accountable and also to train them in both the technical and customer service areas. Our in-house training center has allowed the guys to “show me” what they really can and can’t do. They no longer have to do their “learning” in the customers’ homes. Knowing that we have these systems in place for the new hire to advance makes their choice to work here an easy one.
We’ve created so much new talent in the first phase of Staffing Power! that we had Al come back to complete the second phase, which is Senior Tech-to-Field Supervisor. Now that we’re on track for putting more men in trucks, these Field Supervisors will be there to help me. This hub and spoke approach is the secret to finally growing the company the way we always wanted it to be.