Wayne Beck, Aladdin Air Conditioning and Heating - The 7-Power Contractor

Just Keep Getting Better All the Time

Things around our shop began to transform from chaotic to coming under control with Al’s very first visit. And that was great. But now, things are even better because we invested in the creation of the Aladdin Operations Manual with Al.

For the first time, our Customer Service Reps have been trained per the Manual and they are really good. The good news is they just keep getting better all the time. We have one rep who, when we first hired him, was afraid of the phone. He’s now one of our best on the phones.

Speaking of getting better all of the time… it has taken some practice but rather than reciting a way of doing things seemingly out of thin air, we now have the employee’s open their manuals and read for themselves. It carries much more weight!

— Wayne Beck, Aladdin Air Conditioning and Heating

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