084 – I Don’t Like Millennials… I Love Them and So Should You
Millennials get a bad rap. The truth is, they can be valuable assets. Learn why you shouldn't just like millennials but love them!
083 – Changing the DIY Landscape
Your pitch in your marketing and sales should be to reinforce what the customer is not coming right out and telling you. They will pay if you can free up their precious leisure time and make it a no hassle experience.
082 – Does Everyone Get to Stay Your Customer?… NO!
You might have to say “no” to a customer to make room for customers who will behave in the way you want and deserve to be treated.
081 – Checking In vs Spying
It's good to keep a check on your employees, but it's not good to spy on them. Learn the difference here!
080 – Finally, All the Great Techs You Ever Wanted
Wish you could find all the great techs you ever wanted? You’ll need to learn and implement the five main components of Staffing Power.
079 – The 3 Column Fast Budget and Pricing Method
Whether you are pricing based on time and material or, better yet, flat rate, budgeting is the only way to arrive at what the right hourly price should be. Listen in to learn how to budget correctly!
078 – Employee Feedback Done Right
Employee feedback is critical to your company's success. It's equally important that you truly listen to their feedback. Learn why!
077 – Selling Quality Assurance Standards
It’s not your customer's job to understand your terminology and technology. It’s your job to help them understand. Learn how to speak to them in plain English!
076 – New Practices for Covid-19
How can you keep yourself, your staff, and your customers safe during the Covid-19 pandemic? Start by following these guidelines!
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Notice to listeners: The information in this podcast, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100 percent yours. Before you implement any new information or forms, please check with your own trusted business advisers, including your own attorney, to make certain that the forms and the information you plan to implement will comply with all relevant laws, customs, and regulations.