Operating Power

I remember a Service Tech trying to explain to me why he couldn’t enter a basement that was flooded with water from a ruptured hot […]

First, we must define what “Happy Calls” are. They are calls made to your Customers right after you’ve been there to do service or install […]

I live in Arizona for the last 10 years. For 8 months of the year, it’s a lovely place to be. But, it gets just […]

Most of hate meetings! We’re way too busy to stop and meet. Besides, most meetings end up like the meetings we have at our house […]

At my company, we used to get derailed by the simplest of tasks. We struggled to master the many tasks required to run our business […]

Last week, I wrote about how essential a Mystery Shopper Program at you company is. This week I’m providing you with more details on how […]

There was a powerful story all over the news recently about an organization where their employees were secretly video taped and it has rocked this […]

Years ago when I was told by my dad that if I ever wanted to get out of the truck I need to make my […]

Remember the Goal: Pull up to 80% of the homes you serve with a truck and truck stock that will give the Tech an 80% […]

The last thing you need to be doing in this economy is to have a truck stocked  too heavily and paying for excess inventory or […]