Podcast Episodes

Feel like you’re spending more time working as a technician than the successful owner you’re supposed to be? Operating manuals help you make the transition.

Trouble getting your employees to complete a task properly? Delegating tasks instead of dumping tasks on them will make the difference in a successful and unsccessful project.

Stop the headache of hiring experienced, already-trained employees and start hiring willing people who you can train correctly with the right skills.

Wish you could sleep through the night without getting regualr middle-of-the-night emergency calls from your staff? Implementing written policies and procedures can make that happen.

Jim Criniti shares how operating manuals allowed his business to grow and how all the safety topics that are already baked into the technician manual made it relatively easy to add a layer to it, such as wearing masks.

Keith Pinkerton shares how chaotic and stressful trying to manage four locations was before operating manuals. Organizational charts have also become critical to the creation of staffing contingency plans for his business during this crisis.

Your business can’t run without you forever, but you don’t have to be heavily involved in the day-to-day operations if you set your team up for success with systems.

Tim Flynn shares how pivotal systems have been for his company in good times as well as these tough times. It’s how he was able to add on to his existing procedures in response to what is going on in the world right now.

Tommy Mello shares how his business is leaning on their systems to weather tougher times but also using this time to fine tune their business processes so that when this is over, they will emerge even stronger than before.

You might dread building operating manuals, but they can advance your business more than any other investment you could ever make. You don’t have to love it, you just have to do it.