Before we did the Customized Operating Power! Manuals with Al, no one in our company knew what was expected of them. It was always,“You didn’t tell me that!” Now that has all changed – we’ve created the manuals and those are what we train on.There is no more “I didn’t know that.”
And, since implementing our Manuals, we have seen much better closing rates with the phone calls.The technicians are less frustrated because they now have a manual that outlines exactly what their job is, and the dispatchers are making better decisions. Everyone knows what to do, how to do it and who to go to when they don’t.