Al Levi, Author at The 7-Power Contractor - Page 2 of 39

Al Levi

082 – Does Everyone Get to Stay Your Customer?… NO!

By Al Levi / August 3, 2021 / 0 Comments

You might have to say “no” to a customer to make room for customers who will behave in the way you want and deserve to be treated.

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Does Everyone Get to Stay Your Customer?… NO!

By Al Levi / August 2, 2021 / 0 Comments

“I’m sorry, Mr. Jones… I think, given the circumstances, another company could serve you better,” I said calmly, even though I was actually pretty ticked off at the way he had spoken to my best CSR, my Dispatcher and my most experienced Tech. I invited him again to go hire (and likely abuse) my competition.

Why not just take his money? Because Mr. Jones was not my customer. He was among the five percent of customers who were causing 90 percent of our problems and we were on a mission to move them out. And he was destroying our company’s culture and I wasn’t going to let that happen.

After all, I had always told my staff, “You’re my #1 customer and I know that how I treat you is how I hope you’ll treat our customers. So, know that my family is committing to treating you with the respect you deserve.”

Well, if I meant it… and I did… there comes a time I had to fire a customer to prove that I’d be willing to put my money where my mouth was and stick up for the team.

Here are four customer behaviors and one situation you shouldn’t tolerate and how you can handle them.

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Increase Your Staffing Power

Increase Your Staffing Power | ServiceTitan’s Toolbox for the Trades Facebook Live

By Al Levi / July 29, 2021 / Comments Off on Increase Your Staffing Power | ServiceTitan’s Toolbox for the Trades Facebook Live

Get your staffing questions answered!

Al Levi led an informative and engaging Facebook Live session where he answered burning questions about Staffing Power! To watch the webinar, join ServiceTitan’s Toolbox for the Trades Facebook Group.

Watch now!

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081 – Checking In vs Spying

By Al Levi / July 20, 2021 / 0 Comments

It’s good to keep a check on your employees, but it’s not good to spy on them. Learn the difference here!

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How You Can Scale Your Business and Live the Life You Want To | Winning on Main Street

By Al Levi / July 8, 2021 / Comments Off on How You Can Scale Your Business and Live the Life You Want To | Winning on Main Street

You can live the life you want! How?

Most business owners are so focused on solving the problems of today that they don’t stop to consult a plan. Al isn’t a fan of 10-year plans, but he does believe having a 3 to 5-year plan is critical.

In Al’s episode on the Winning on Main Street podcast, Al shares with host Gordon Henry how you can scale your business and live the life you want.

Listen to the episode here!

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080 – Finally, All the Great Techs You Ever Wanted

By Al Levi / July 6, 2021 / 0 Comments

Wish you could find all the great techs you ever wanted? You’ll need to learn and implement the five main components of Staffing Power.

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Finally, All the Great Techs You Ever Wanted

By Al Levi / July 6, 2021 / 0 Comments

It was 2 a.m. and I was standing in my office at our family’s plumbing, heating, cooling and now electrical business on Long Island talking to my brother, Richie. In a company of more than 25 Techs, we—the owners—were the ones still there, working late into the night—I mean morning—to fix some issues other people had created.

Richie said, “That guy was the best Tech at their shop? Really? He’s barely mediocre compared to our guys. And can you believe how much money we had to overpay him to come work here?”

To which I replied, in an exhausted and aggravated tone, “I’m sick of it. I’m sick of Techs telling us how great they are in interviews when we hire them or taking the word of others about how great this Tech is.”

It was very frustrating and it went on for years! The good news is we were eventually able to solve it and I’m about to tell you how you can, too.

To fix this problem once and for all you’ll need to learn and implement the five main components of Staffing Power:

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079 – The 3 Column Fast Budget and Pricing Method

By Al Levi / June 16, 2021 / 0 Comments

Whether you are pricing based on time and material or, better yet, flat rate, budgeting is the only way to arrive at what the right hourly price should be. Listen in to learn how to budget correctly!

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Staffing Power… Yes, You CAN Find Great Employees!

By Al Levi / June 10, 2021 / Comments Off on Staffing Power… Yes, You CAN Find Great Employees!

You asked, we answered! So many of you have asked how to find great employees to train with your new operating manuals. And even if you don’t have operating manuals yet, this recording of a Facebook Live with Al Levi and Tommy Mello will give you a clear overview of what you need to do to find, orient, train, and retain your dream employees.

Watch the video here!

Love this? You owe it to yourself to join The Home Service Expert Facebook Group. There’s more where this came from!

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078 – Employee Feedback Done Right

By Al Levi / June 2, 2021 / 0 Comments

Employee feedback is critical to your company’s success. It’s equally important that you truly listen to their feedback. Learn why!

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