Al Levi

You’re More Related Than You Think

By Al Levi / October 7, 2010 / 0 Comments

Every person in a business may as well be related, since it turns into a family — regardless of last name. Growing up in a family business, dinner conversations were peppered with as much talk about jobs and the business as they were about the New York sports scene. Working in my family business for […]

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15 And 30 Minutes

By Al Levi / October 7, 2010 / 0 Comments

Take time at the end of each workday for yourself — it will make a difference in your business and your personal life. Many years ago, Dan Holohan called me at the end of a very long workday. He said, “Al, what business are you really in?” I answered, “I’m in the heating business.” Dan […]

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Mastering Answering and Booking Calls in Steps

By Al Levi / October 7, 2010 / 0 Comments

Having returned home from working with a small company that is primarily one Tech and the owner who works in the field part-time, I realized that mastering how to answer the phone and dispatching can be more challenging for them than a big shop who has to answer a lot more calls and dispatch a […]

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