Ever wonder how The 7-Power Contractor system came about?
In Episode 63 of the Waste No Day podcast, hosts Brian Burton and Nate Minnich dig into Al Levi’s story and experience and how he turned his frustrations into a formula.
Ever wonder how The 7-Power Contractor system came about?
In Episode 63 of the Waste No Day podcast, hosts Brian Burton and Nate Minnich dig into Al Levi’s story and experience and how he turned his frustrations into a formula.
We all feel there are a million different working parts to our business that need to happen all at once and on schedule.
Would you be surprised to find out they’re actually only seven?
On Season 3 Episode 8 of Service Without Excuses with host Rob M Lyon, Al Levi shares the 7 areas you need to spend most of your time focusing on.
Want to improve your business’s efficiency?
On Season 5 Episode 15 of Torsion Talk Podcast, Al Levi shares with host Ryan Lucia about implementing systems and processes in your business to improve its efficiency.
Everyone loves some good success tips!
On Episode 4 of The W.R. MEADOWS Podcast, Al Levi shares some great business tips and tricks from his extensive knowledge in the trade industry with host Riley.
What are the 7 Powers a contractor must master?
Al Levi shares what those 7 Powers are on Episode 609 of the Service Business Mastery podcast with host Tersh Blissett.
Tommy, one of the techs at my contracting company, poked his head into my office after his last call of the day. It was after 7 p.m., which is about two hours later than he would have liked to finish. He said, “That last job took forever. These kids today have no work ethic and ask a million questions. I wish they would just put their head down and do the work.”
I smiled a little and replied, “You know, Tommy, when you first started all the experienced Techs that worked here said the same thing about you.” “Haha, very funny,” was his reply. I went on to tell him that if he thought the Technicians he worked with needed additional training to let me know. But otherwise, try to have a little patience. After all, to get as good as he was took years of practice.
Tommy and I had this conversation in the 1990s, but if you replaced the word “kids” with “millennials” or “gen x” it would be just as relevant today.
The truth is that the bad rap younger generations get is based on a myth, which if not overcome will harm your business because you’ll be missing out on some of the best employees you may ever have.
What’s the most important component of a business success strategy? Systems!
Systems are vital to your business’s success. On CVC Success Group’s live broadcast, Al Levi shares with Jerry, Sheryl, and Brandi why this is true.
“I’m sorry, Mr. Jones… I think, given the circumstances, another company could serve you better,” I said calmly, even though I was actually pretty ticked off at the way he had spoken to my best CSR, my Dispatcher and my most experienced Tech. I invited him again to go hire (and likely abuse) my competition.
Why not just take his money? Because Mr. Jones was not my customer. He was among the five percent of customers who were causing 90 percent of our problems and we were on a mission to move them out. And he was destroying our company’s culture and I wasn’t going to let that happen.
After all, I had always told my staff, “You’re my #1 customer and I know that how I treat you is how I hope you’ll treat our customers. So, know that my family is committing to treating you with the respect you deserve.”
Well, if I meant it… and I did… there comes a time I had to fire a customer to prove that I’d be willing to put my money where my mouth was and stick up for the team.
Here are four customer behaviors and one situation you shouldn’t tolerate and how you can handle them.
Get your staffing questions answered!
Al Levi led an informative and engaging Facebook Live session where he answered burning questions about Staffing Power! To watch the webinar, join ServiceTitan’s Toolbox for the Trades Facebook Group.
You can live the life you want! How?
Most business owners are so focused on solving the problems of today that they don’t stop to consult a plan. Al isn’t a fan of 10-year plans, but he does believe having a 3 to 5-year plan is critical.
In Al’s episode on the Winning on Main Street podcast, Al shares with host Gordon Henry how you can scale your business and live the life you want.
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