It was 2 a.m. and I was standing in my office at our family’s plumbing, heating, cooling and now electrical business on Long Island talking to my brother, Richie. In a company of more than 25 Techs, we—the owners—were the ones still there, working late into the night—I mean morning—to fix some issues other people had created.
Richie said, “That guy was the best Tech at their shop? Really? He’s barely mediocre compared to our guys. And can you believe how much money we had to overpay him to come work here?”
To which I replied, in an exhausted and aggravated tone, “I’m sick of it. I’m sick of Techs telling us how great they are in interviews when we hire them or taking the word of others about how great this Tech is.”
It was very frustrating and it went on for years! The good news is we were eventually able to solve it and I’m about to tell you how you can, too.
To fix this problem once and for all you’ll need to learn and implement the five main components of Staffing Power: