With wall to wall coverage of a slow but ever so powerful hurricane approaching and devouring the East Coast of the United States this week […]
Al Levi
Read More by Al Levi
To Happy Call or Not…That is the Question
First, we must define what “Happy Calls” are. They are calls made to your Customers right after you’ve been there to do service or install […]
Family, Friends and House of Worship
It’s as inevitable as death and taxes. Be a contractor long enough and you’re going to end up selling stuff to your family, friend or […]
Troubleshooting…What Not to Say
I live in Arizona for the last 10 years. For 8 months of the year, it’s a lovely place to be. But, it gets just […]
Selling…Dos…and Don’ts
I live in Arizona for the last 10 years. For 8 months of the year, it’s a lovely place to be. But, it gets just […]
The Power of CYA
Don’t underestimate the “Power of CYA!” Okay, I don’t know what you think I meant when I wrote CYA but to me being from New […]
Is It Even Possible?
Years ago it was in vogue at many shops I’d work with to have a mannequin dressed up in the perfect company uniform in some […]
Can Your Employees Be Stealing Your Calls? Part 2
In the blog “Can Your Employees Be Stealing Your Calls? Part 1” that ran on October 27th, 2011, I gave you the dire scenario of […]
Can Your Employees Be Stealing Your Calls? Part 1
What ran on 2/20: Yes! And when I hear the pain in the voice of contractors who have fallen prey to their own staff stealing […]
Never Made a Putt…I Didn’t Think Was Going In
This blog is not about my golf game! I use the example of my never making a putt because it’s true that when I don’t […]