Al Levi of Appleseed Business talks about planning, operations, staffing, family business, and how to make your contracting business better on The Site Shed in Australia!
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In this episode, TSS046, Matt Jones, host of The Site Shed Podcast and I get together for some Tool Box Talk around the systems and processes that my brothers and I developed for our family’s plumbing, heating and cooling business….
Is there a shortage of business books out there or business information out there on how to be successful in the contracting business? Nope!
Can trying to figure out what to do with all that information be overwhelming and confusing? Yes!
In a bunch of management articles and blogs I’ve read in the last few years, there is more and more discussion about the ever-growing amount of time being wasted in the office by personnel and staff in the field. A…
When I teach Staffing Power! in seminars or in one-to-one work with clients, I share that it’s all about a never-ending approach to the following five things: Always be recruiting Always be hiring Always be orienting Always be training Always…
For the history buffs amongst you, “Trust But Verify” was a quote widely attributed to President Reagan in the late 80s when dealing with the Russians and in particular nuclear disarmament. I think this quote applies every bit as much…
Picture this. It’s late in the day. You’ve finally made it back to your office after another crazy day. Just as you plop down into your chair to begin digging through what’s be haphazardly dumped on your desk by your…
Who is really my boss and what the heck are they judging me on? This is one of the most common complaints I hear in my multiple one-to-one private interviews with staff when I make my first onsite visit to…
I had a distinct dislike for one particular company on Long Island who we butted heads with a lot. And I hated them for it…at least at first I did. My dad had long preached, “Bless your competition. They make…
In years of seeing a lot of different clients, I prefer to work for people who have jobs and value their time as much as they value their money. Today these ideal clients are typically dual income households. That means they work long hard hours and they tend to be first coming home late in the day.
The only way to win them as clients is to serve them the right way and on their schedule.
Think about it. When these choice customers come home and find issues at their home that require they call a contractor what is it they’re most likely to get starting around 4 PM? an answering machine!
Maybe you have a professional answering company, surely an improvement, but it’s not anywhere as good as answering your own phones. Why? Because you have a vested interest in the outcome and they don’t.
Also, you have more power to convince a Tech to either stay on late or come out and do a call where they are more likely to blow the call off altogether or go and just mail in their effort when they field the call or they get the message from an answering service. When this happens, it’s the customer and the company who are poorly served.
So, what’s the answer?
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