Chat with us, powered by LiveChat

Staffing Power

READ MORE ABOUT Staffing Power

Checking In vs. Snooping

In a bunch of management articles and blogs I’ve read in the last few years, there is more and more discussion about the ever-growing amount of time being wasted in the office by personnel and staff in the field. A…

Read More...

How is Staffing a Company like Filling a Bathtub?

When I teach Staffing Power! in seminars or in one-to-one work with clients, I share that it’s all about a never-ending approach to the following five things: Always be recruiting Always be hiring Always be orienting Always be training Always…

Read More...

Trust But Verify

For the history buffs amongst you, “Trust But Verify” was a quote widely attributed to President Reagan in the late 80s when dealing with the Russians and in particular nuclear disarmament. I think this quote applies every bit as much…

Read More...

Taking the Surprise Out of Staffing Issues

Picture this. It’s late in the day. You’ve finally made it back to your office after another crazy day. Just as you plop down into your chair to begin digging through what’s be haphazardly dumped on your desk by your…

Read More...

Who’s Judging My Work and Based on What?

Who is really my boss and what the heck are they judging me on? This is one of the most common complaints I hear in my multiple one-to-one private interviews with staff when I make my first onsite visit to…

Read More...

Ununiform

I had a distinct dislike for one particular company on Long Island who we butted heads with a lot. And I hated them for it…at least at first I did. My dad had long preached, “Bless your competition. They make…

Read More...
7 AM to 7 PM is Normal Service

7 AM to 7 PM is Normal Service

In years of seeing a lot of different clients, I prefer to work for people who have jobs and value their time as much as they value their money. Today these ideal clients are typically dual income households. That means they work long hard hours and they tend to be first coming home late in the day.

The only way to win them as clients is to serve them the right way and on their schedule.

Think about it. When these choice customers come home and find issues at their home that require they call a contractor what is it they’re most likely to get starting around 4 PM? an answering machine!

Maybe you have a professional answering company, surely an improvement, but it’s not anywhere as good as answering your own phones. Why? Because you have a vested interest in the outcome and they don’t.

Also, you have more power to convince a Tech to either stay on late or come out and do a call where they are more likely to blow the call off altogether or go and just mail in their effort when they field the call or they get the message from an answering service. When this happens, it’s the customer and the company who are poorly served.

So, what’s the answer?

Read More...

Delivering Poop Sandwiches

Got an email from a client the other day that instantly reminded me of how I used to deliver “Poop Sandwiches” to my own employees. The staff member had always shown a desire to manage his team of Techs from…

Read More...

Doing Good…Ending Bad

I’m lucky enough to work with a lot of good-hearted contractors. What I know is contractors in general, despite the skewed view of the media to the contrary; want to do the right thing for their customers and their community….

Read More...

Getting Employees to “Released”

What does Getting Employees to “Released” mean? It means you’ve trained and verified what they do know so they can be entrusted to do the tasks assigned to them at their spot on your Organizational Chart. In other words, you…

Read More...

Get the 7 Power Contractor Book

bookongrey

Learn how to run your business with less stress and more success with the 7-Power Contractor

Enter Your Info Below

To Get The 7-Power Contractor Cheat Sheet

®

Enter Your Info Below

To Get The 7-Power Contractor Cheat Sheet

®

Enter Your Info Below

To Get The 7-Power Contractor Cheat Sheet

®

DO YOU WANT THE BUNDLE?

THE FULL BUNDLE INCLUDES

Free Chapter plus

The 7-power Cheat Sheet

10 Reasons to Choose Us 

10 Golden Rules for Family Businesses

Close

ENTER YOUR EMAIL TO GET YOUR RESOURCES

Before you leave, do you want the

FREE Book Bonus Materials

Great! We'll send you the bonuses!

What's your best email?

This site uses cookies to improve your experience. By continuing to use this site, you consent to our cookie policy: privacy policy