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Staffing Power

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Nepotism: Keeping it All in The Family – The Wrong and The Right Ways

When I was the last of the three brothers to enter the family business, my dad told me, “I owe you and opportunity not a guarantee.” Pretty frank, don’t you agree? At first, I was a little annoyed. That’s because…

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Staffing Tips From My Daughter

My daughter, Pam, came out to our home in Phoenix recently because she is in the midst of her recruiting and hiring process right now. She travels around the country visiting college campuses recruiting staff for the sleep-away camp she…

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Five O’clock Knock

Ah, the end of the workday and time to settle back in my chair at the office and finally spend time getting caught up on paperwork and preparing for the day ahead. That instead of having people knocking at my…

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Personality Profiling Pros and Cons

Stop! Breathe! I know that the words “Personality Profiling” can carry a stigma especially in our society but let me lay out the pros and cons first and then you can make your decision as to whether it may be…

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Division or Divisive

I work with companies that do commercial work only, commercial and residential work only and residential work only. I also work with these same companies that are service work only, install work only and those who do both service work…

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Can Your Employees Be Stealing Your Calls? Part 2

In the blog “Can Your Employees Be Stealing Your Calls? Part 1” that ran on October 27th, 2011, I gave you the dire scenario of your own employees siphoning off your calls for themselves. Did I hit a nerve?  I…

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Can Your Employees Be Stealing Your Calls? Part 1

What ran on 2/20: Yes! And when I hear the pain in the voice of contractors who have fallen prey to their own staff stealing their calls it’s sickening. Even if you haven’t been stung by it yourself I’m sure…

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It Was Working When I Left

“It was working when I left” was the sick sarcastic joke of a response I used to get from some of my troublesome Techs when I would confront them the next day with a callback. Remember, I came from a…

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Testing 123

Before my brothers and I became enlightened [aka we got our teeth kicked in so many times we eventually woke up], we used to hire people using the “Mirror Test.” That was my brother, Marty’s, name for this intricate hiring…

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When A Staff Member Is Spiraling Down

I’m constantly asked, “Al, what should I do about a staff member who has been a good team member in the past but is now struggling at work because they’ve personal life has hit a giant rock in the road…

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