Staffing Power

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Delivering Poop Sandwiches

Got an email from a client the other day that instantly reminded me of how I used to deliver “Poop Sandwiches” to my own employees. The staff member had always shown a desire to manage his team of Techs from…

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Doing Good…Ending Bad

I’m lucky enough to work with a lot of good-hearted contractors. What I know is contractors in general, despite the skewed view of the media to the contrary; want to do the right thing for their customers and their community….

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Getting Employees to “Released”

What does Getting Employees to “Released” mean? It means you’ve trained and verified what they do know so they can be entrusted to do the tasks assigned to them at their spot on your Organizational Chart. In other words, you…

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Nepotism: Keeping it All in The Family – The Wrong and The Right Ways

When I was the last of the three brothers to enter the family business, my dad told me, “I owe you and opportunity not a guarantee.” Pretty frank, don’t you agree? At first, I was a little annoyed. That’s because…

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Staffing Tips From My Daughter

My daughter, Pam, came out to our home in Phoenix recently because she is in the midst of her recruiting and hiring process right now. She travels around the country visiting college campuses recruiting staff for the sleep-away camp she…

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Five O’clock Knock

Ah, the end of the workday and time to settle back in my chair at the office and finally spend time getting caught up on paperwork and preparing for the day ahead. That instead of having people knocking at my…

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Personality Profiling Pros and Cons

Stop! Breathe! I know that the words “Personality Profiling” can carry a stigma especially in our society but let me lay out the pros and cons first and then you can make your decision as to whether it may be…

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Division or Divisive

I work with companies that do commercial work only, commercial and residential work only and residential work only. I also work with these same companies that are service work only, install work only and those who do both service work…

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Can Your Employees Be Stealing Your Calls? Part 2

In the blog “Can Your Employees Be Stealing Your Calls? Part 1” that ran on October 27th, 2011, I gave you the dire scenario of your own employees siphoning off your calls for themselves. Did I hit a nerve?  I…

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Can Your Employees Be Stealing Your Calls? Part 1

What ran on 2/20: Yes! And when I hear the pain in the voice of contractors who have fallen prey to their own staff stealing their calls it’s sickening. Even if you haven’t been stung by it yourself I’m sure…

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