Staffing Power

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It Was Working When I Left

“It was working when I left” was the sick sarcastic joke of a response I used to get from some of my troublesome Techs when I would confront them the next day with a callback. Remember, I came from a…

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Testing 123

Before my brothers and I became enlightened [aka we got our teeth kicked in so many times we eventually woke up], we used to hire people using the “Mirror Test.” That was my brother, Marty’s, name for this intricate hiring…

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When A Staff Member Is Spiraling Down

I’m constantly asked, “Al, what should I do about a staff member who has been a good team member in the past but is now struggling at work because they’ve personal life has hit a giant rock in the road…

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Falling Off the Wagon

The New Year is always a great time to stop the craziness long enough to reflect on what went right last year,  what went right last year and what would you like to do in the coming year. While resolutions…

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Sometimes You Need To Fire Someone To Make Your Company Better

It’s never pleasant to discipline someone let alone fire them. That’s why it’s so common for an owner to avoid the issue altogether and absorb the failures until they explode. This unwillingness to correct bad behaviors as they occur in…

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7 Steps to Better Training that Will Make Your Company Better

No matter how smart you, the owner, are…you can’t do everything yourself! So, you’re probably tempted to delegate work to others [if you can afford employees]. But how do you know that they can do what they say they know?…

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Upside Down and Inside Out…Staffing Ratios

A danger area for all contractors especially in this recession with declining sales opportunities is eliminating or laying off outside techs and installers without addressing the need to do the same with people on the “inside”. Rule of Thumb:  For…

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5 Ways to Improve Your Staff and Build Profits Right Now

These slow times are a perfect time to upgrade your staff! Face it! You’ve probably been behaving like a hostage whenever your employees during the good times would come knocking on your door at the end of the day to…

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3 Deal Breakers When It Comes to Employees

“You can’t see everything” That was the sage advice my dad gave me after I had been in the business full time for over 5 years. He gave me this advice because I had just vented about something I saw…

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Training to Become a Better Trainer

I never wanted to become a great trainer and builder of staff at my own company. I also never wanted to feel like I was a hostage to my existing employees. And that was reason enough to swallow hard and…

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