Doing Good…Ending Bad

I’m lucky enough to work with a lot of good-hearted contractors. What I know is contractors in general, despite the skewed view of the media to the contrary; want to do the right thing for their customers and their community.

Nothing is 100% but far and away the majority of the contractors I have worked with over the years have been good people. Many of them run a faith-based business that not just serves company, customer but an even higher purpose and goal.

All of which I feel doesn’t get enough attention by the media.

That said; there is a time that over-reaching to do good by a company can be problematic.

An example is when you choose to hire the down and out or those who have gone astray and that’s because it can all backfire. Hear me well, I do believe in 2nd chances but within reason.

The place to start is to ask yourself the hardest questions and they are, “Would I feel comfortable with this person serving my own home if my kids were home alone?” Or, “Would I be comfortable with this person driving one of my vehicles and my own family was out on the road driving or crossing a street?”

If the answer is no, steer clear of this whole area.

Also, ask yourself, “What repercussions are there for me and my company if this person with a negative history does wrong?”

It’s a great topic for debate.

What’s not for debate is that a wrong consequence can sink a company. So, if you’re still inspired to take on these types of challenges when you recruit and hire, you have to go much further in being attentive to any falling off the wagon in a very proactive way.

One of my clients recently hired a person who had a troubled youth and was trying to reform his ways. My client prides himself on giving 2nd chances but this time he found out that he wasn’t diligent enough in staying proactive as I had instructed him to be when it comes to all his employees.

He knew that this recruit he ended up hiring had a troubled past. That’s because my client participates in a training program to help people get their life back together. He felt he was doing good and he was.

But, then this person goes and messes things up big time!

Know that I feel this was not just the staffer who went wrong I also feel my client is at fault too. That’s because my client only found out that this was this guy’s 5th DWI and that he had stockpiled 15 tickets because the got pulled over by the police who called him. They called because the employee had to give information about where he worked or they planned to lock him up.

My client met with him the next day and at this meeting the employee confessed that his addictions still plagued him and that he had dropped out of his support group but he pledged to do better in the future and begged for another chance.

I let my client know that this is such a serious violation of everything that’s in the manual and what is taught during recruiting, hiring and orienting that I see no wiggle room. And I reminded my client that it’s a good lesson for the next time to be proactively running ongoing DMV checks on all licenses for employees driving company vehicles just like it says in his management manuals.

Remember, good habits can very easily fall away!

Okay, what should you do if you want to do good and not end bad?

Ultimately, there should be good policies and procedures on alcohol and drug issues at your company. They need to be reviewed by either a good labor lawyer or a good HR company because there is a lot of legal issues to account for not to mention the potential black eye if and when something goes wrong.

And although I believe in 2nd chances, I believe you must go the extra mile to do it right. You don’t wander into a dangerous precedent. It’s scary to think he was driving like this and we didn’t pick up on it.

Doing good can end bad if you’re not willing to be super proactive and overzealous in paying attention to the affect it can have on your company, your customers and the rest of your staff.

Al Levi teaches contractors how to run their businesses with less stress and more success with operating manuals. To get control of your business and grow the right way, get his Build Your Operating Manuals Online Program at today.

Also, check out Al’s latest business adventure, Zoom Franchise Company, at’s a living example of the power of manuals and more in action.

More Ways to Become a 7-Power Contractor

The 7-Power Contractor book lays out 7 simple business powers to help you run your business with Less Stress and More Success. And now, it's available in paperback, ebook, and audiobook.

The Build Your Operating Manuals (BYOM) Program provides you with 90% completed manual templates plus step-by-step instructions on how to edit them, roll them out, and train with them.

The 7-Power Contractor Radio is a podcast series hosted by Al Levi in which he shares insights on how to better run your business. Listen wherever you are.

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