Staffing Power

I work with companies that do commercial work only, commercial and residential work only and residential work only. I also work with these same companies […]

In the blog “Can Your Employees Be Stealing Your Calls? Part 1” that ran on October 27th, 2011, I gave you the dire scenario of […]

What ran on 2/20: Yes! And when I hear the pain in the voice of contractors who have fallen prey to their own staff stealing […]

“It was working when I left” was the sick sarcastic joke of a response I used to get from some of my troublesome Techs when […]

Before my brothers and I became enlightened [aka we got our teeth kicked in so many times we eventually woke up], we used to hire […]

I’m constantly asked, “Al, what should I do about a staff member who has been a good team member in the past but is now […]

The New Year is always a great time to stop the craziness long enough to reflect on what went right last year,  what went right […]

It’s never pleasant to discipline someone let alone fire them. That’s why it’s so common for an owner to avoid the issue altogether and absorb […]

No matter how smart you, the owner, are…you can’t do everything yourself! So, you’re probably tempted to delegate work to others [if you can afford […]

A danger area for all contractors especially in this recession with declining sales opportunities is eliminating or laying off outside techs and installers without addressing […]