Staffing Power

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Pushing the Rock

It’s easy to get fired up and take control of your company. Well, it is for a day! The harder thing is taking control of your company for the long run. A short burst of focus and energy is rarely…

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Amplifying Service Tech Performance With Ride Alongs

I was lucky enough years ago when I moved to Phoenix to tour George Brazil’s amazing shop in the Phoenix area. The shop visit was great but spending time talking to George about business is always time well spent. Our…

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Moonlighting…and I’m not talking about the Moon: Part 2

Last week, I wrote about a contractor who was having a problem with a Tech who is Moonlighting [which means the Tech is doing side work]. And worse yet the Tech was doing side work at his customers’ homes. Here’s…

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Moonlighting…and I’m not talking about the Moon: Part 1

I recently had a series of emails from a reader of this blog and my magazine articles regarding an all too common employer-employee issue called Moonlighting. This is where a Tech also has their own side business to bring in…

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1st Step in Formalizing Recruiting and Hiring

The 1st Step in formalizing your recruiting and hiring process is to realize that recruiting of staff is just like trying to market your company to prospective customers except your marketing to a different target market. You have to sell…

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Skills Training and Tracking

Isn’t it tough as your company grows and you add Techs to know who is and isn’t qualified to do what? I know it was tough for us. And I know it’s tough for people who call me for advice….

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You’re More Related Than You Think

Every person in a business may as well be related, since it turns into a family — regardless of last name. Growing up in a family business, dinner conversations were peppered with as much talk about jobs and the business…

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