“You can’t see everything” That was the sage advice my dad gave me after I had been in the business full time for over 5 […]
Staffing Power
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Training to Become a Better Trainer
I never wanted to become a great trainer and builder of staff at my own company. I also never wanted to feel like I was […]
Pushing the Rock
It’s easy to get fired up and take control of your company. Well, it is for a day! The harder thing is taking control of […]
Amplifying Service Tech Performance With Ride Alongs
I was lucky enough years ago when I moved to Phoenix to tour George Brazil’s amazing shop in the Phoenix area. The shop visit was […]
Moonlighting…and I’m not talking about the Moon: Part 2
Last week, I wrote about a contractor who was having a problem with a Tech who is Moonlighting (which means the Tech is doing side […]
Moonlighting…and I’m not talking about the Moon: Part 1
I recently had a series of emails from a reader of this blog and my magazine articles regarding an all too common employer-employee issue called […]
1st Step in Formalizing Recruiting and Hiring
The 1st Step in formalizing your recruiting and hiring process is to realize that recruiting of staff is just like trying to market your company […]
Skills Training and Tracking
Isn’t it tough as your company grows and you add Techs to know who is and isn’t qualified to do what? I know it was […]
You’re More Related Than You Think
Every person in a business may as well be related, since it turns into a family — regardless of last name. Growing up in a […]