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4 Things to Do to Make Extended Hours Work for You


Providing “Extended Hours” of service is something that I’ve always preached as a key to creating additional profitability at any company. It’s also the right thing to do to serve your customer best.

It’s also the only smart way to squeeze all the profit you can out of your business. That’s true in any economy but in this economy it’s essential to become great at this process.

Here’s a quick overview of 4 ways you can kick in the extended hours’ program the right way:

  1. How do you keep track of who’s on and who’s off for a rotating shift layout?
    Answer: Setup an Excel Spreadsheet that has all the Techs we have and then what trades [ex: plumbing, drain, hvac or electrical] they can do. Then, plot it out on a monthly calendar just so you get a feel for it.
  2. How many techs do I need on these shifts?
    Answer: The number of Techs depends on how many different trades you do and how well your staff is cross-trained.
  3. Do I schedule calls for Saturday and any call that comes in that day is on-call?
    Answer: The best companies call it “Same as Normal Service” and staff it with rotating shifts or as necessary as overtime in the most dramatic weather or peak season if staffing rotation isn’t possible.
  4. Where is the cutoff on taking extended hour calls, if any?
    Answer: We don’t stop taking more calls until the techs tell us they won’t be available to take more calls. Only then, do we need to prioritize the calls we have. The better the leadership of the owner and the ability to create buy-in from all the staff the less of a problem this becomes.

Al Levi teaches contractors how to run their businesses with less stress and more success through his book, seminars, webinars and his exclusive 1-to-1 consulting practice.

 Also check out Al’s latest business adventure as part of Zoom Franchise Company at www.zoomdrain.com/franchise-opportunity. It’s a living example of the power of manuals and more— in action.

More Ways to Become a 7-Power Contractor

The 7-Power Contractor book lays out 7 simple business powers to help you run your business with Less Stress and More Success. And now, it's available in paperback, ebook, and audiobook.

The Build Your Operating Manuals (BYOM) Program provides you with 90% done manual templates plus step-by-step instructions on how to edit them, roll them out, train with them.

Get Your Life Back: 7 Secrets of Super Effective Time Management will show you where you time is really going throughout the day so you can begin to get some of it back immediately.

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