Al Writes

You’re More Related Than You Think

Every person in a business may as well be related, since it turns into a family — regardless of last name. Growing up in a family business, dinner conversations were peppered with as much talk about jobs and the business…

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15 And 30 Minutes

Take time at the end of each workday for yourself — it will make a difference in your business and your personal life. Many years ago, Dan Holohan called me at the end of a very long workday. He said,…

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Mastering Answering and Booking Calls in Steps

Having returned home from working with a small company that is primarily one Tech and the owner who works in the field part-time, I realized that mastering how to answer the phone and dispatching can be more challenging for them…

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