Last week, I wrote about a contractor who was having a problem with a Tech who is Moonlighting [which means the Tech is doing side work]. And worse yet the Tech was doing side work at his customers’ homes. Here’s…
Read More...I recently had a series of emails from a reader of this blog and my magazine articles regarding an all too common employer-employee issue called Moonlighting. This is where a Tech also has their own side business to bring in…
Read More...Wikipedia defines a tagline as a variant of a branding slogan used in marketing and advertising. The idea behind the concept is to create a memorable phrase that will sum up the tone and premise of a brand or product…
Read More...The 1st Step in formalizing your recruiting and hiring process is to realize that recruiting of staff is just like trying to market your company to prospective customers except your marketing to a different target market. You have to sell…
Read More...In a recent free 30 minute consulting call, I was speaking with a contractor who is going to be 60 years old and he now had concerns on what he should be doing next in his life and what that…
Read More...Isn’t it tough as your company grows and you add Techs to know who is and isn’t qualified to do what? I know it was tough for us. And I know it’s tough for people who call me for advice….
Read More...I was 25 years old and my dad’s instructions to me and to my older brothers was to go have an estate plan done and for all of us to put together a buy-sell for our family business. My wife…
Read More...Every person in a business may as well be related, since it turns into a family — regardless of last name. Growing up in a family business, dinner conversations were peppered with as much talk about jobs and the business…
Read More...Take time at the end of each workday for yourself — it will make a difference in your business and your personal life. Many years ago, Dan Holohan called me at the end of a very long workday. He said,…
Read More...Having returned home from working with a small company that is primarily one Tech and the owner who works in the field part-time, I realized that mastering how to answer the phone and dispatching can be more challenging for them…
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