It’s easy to get fired up and take control of your company. Well, it is for a day! The harder thing is taking control of […]
Al Writes
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Amplifying Service Tech Performance With Ride Alongs
I was lucky enough years ago when I moved to Phoenix to tour George Brazil’s amazing shop in the Phoenix area. The shop visit was […]
Moonlighting…and I’m not talking about the Moon: Part 2
Last week, I wrote about a contractor who was having a problem with a Tech who is Moonlighting (which means the Tech is doing side […]
Moonlighting…and I’m not talking about the Moon: Part 1
I recently had a series of emails from a reader of this blog and my magazine articles regarding an all too common employer-employee issue called […]
The Power of Great Taglines
Wikipedia defines a tagline as a variant of a branding slogan used in marketing and advertising. The idea behind the concept is to create a […]
1st Step in Formalizing Recruiting and Hiring
The 1st Step in formalizing your recruiting and hiring process is to realize that recruiting of staff is just like trying to market your company […]
End Game: What’s Yours?
In a recent free 30 minute consulting call, I was speaking with a contractor who is going to be 60 years old and he now […]
Skills Training and Tracking
Isn’t it tough as your company grows and you add Techs to know who is and isn’t qualified to do what? I know it was […]
5 Ds to Plan For
I was 25 years old and my dad’s instructions to me and to my older brothers was to go have an estate plan done and […]
You’re More Related Than You Think
Every person in a business may as well be related, since it turns into a family — regardless of last name. Growing up in a […]